Tracking Signature Status
Monitor the progress of your signature requests.
You send the award letter for signature Tuesday morning. By Thursday afternoon you have not heard anything. Did the opposing appraiser get the email? Did it land in spam? Did they open it and walk away? Did they sign it and SignWell just never told you? Without visibility, the only way to know is to send a polite follow-up email and hope for an answer.
Status tracking turns that uncertainty into a glance. You open the appraisal, look at the signature card, and see exactly where things stand. If the document was sent but never viewed, you know to nudge. If it was viewed but not signed, you know they are thinking about it. If a signer declined, you know immediately and can move to address the concern.
The same status badges roll up to the overview tab and the documents folder, so you can see signature state without diving into the award letter tab every time.
Status Types
| Status | Icon | Meaning |
|---|---|---|
| Sent | Document delivered to signers | |
| Viewed | Eye | Signer opened the document |
| Signed | Check | Individual signer completed |
| Completed | CheckCircle | All parties have signed |
| Declined | X | A signer declined |
| Expired | Clock | Request timed out |
Where to Check Status
- Award Letter tab - Shows signature request card with status
- Overview tab - Quick status badge
- Documents tab - Generated document with signature status