Connect Your Gmail Account
How to generate a Gmail app password and connect your Gmail account to send emails from AwardLettr.
When AwardLettr sends an email on your behalf from a generic no-reply address, two bad things happen. Opposing appraisers and adjusters get a message from a sender they do not recognize, which lands in spam more often than you would expect, and any reply they hit Reply on goes nowhere useful. You only find out something stalled when someone calls a week later asking why you never responded.
Connecting your Gmail account fixes both. Every booking confirmation, status update, and award notification leaves AwardLettr looking like it came straight from you, john at yourfirm dot com, because it actually did. Replies land in your real Gmail inbox AND in your AwardLettr Messages tab, so nothing falls through the cracks and your sent folder shows the full trail.
This is essential for any appraiser who wants emails to look professional, avoid spam folders, and keep replies visible in the inbox they already check all day.
Connect your Gmail account to AwardLettr so you can send emails directly from your own email address. Recipients will see emails coming from you, not from AwardLettr.
Prerequisites
- A Gmail or Google Workspace email account
- 2-Step Verification must be enabled on your Google account (we'll show you how below)
Step 1: Enable 2-Step Verification
Go to your Google Account
Open https://myaccount.google.com and sign in.
Navigate to Security
Click "Security" in the left sidebar.
Find "2-Step Verification"
Under "How you sign in to Google", click "2-Step Verification".
Follow the setup wizard
Google will walk you through adding a phone number or authenticator app. Complete the setup.
Step 2: Generate an App Password
Go to App Passwords
Visit https://myaccount.google.com/apppasswords (you may need to sign in again).
Name your app password
In the "App name" field, type "AwardLettr" and click "Create".
Copy the password
Google will show a 16-character password (like "abcd efgh ijkl mnop"). Copy this password — you'll need it in the next step. You won't be able to see it again.
Step 3: Connect in AwardLettr
Go to Settings → Integrations
In AwardLettr, navigate to Account Settings → Integrations.
Find "Email Connection"
The Email Connection card is at the top of the integrations page.
Select "Gmail"
Choose "Gmail" from the Email Provider dropdown.
Enter your email
Type your full Gmail address (e.g., john@gmail.com or john@yourfirm.com for Google Workspace).
Paste the app password
Paste the 16-character app password you generated in Step 2.
Click "Connect Email"
AwardLettr will verify your credentials by connecting to Gmail's servers. If successful, you'll see a green "Connected" confirmation.
Test Your Connection
After connecting, click "Send Test Email" to verify everything works. You should receive a test email in your Gmail inbox within a few seconds.
Troubleshooting
Frequently Asked Questions
**Does this affect my regular Gmail login?** No. The app password is separate from your regular password. Your normal Gmail login is not changed.
**Will recipients see my real email address?** Yes. Emails sent through AwardLettr will show your Gmail address as the sender.
**Where do replies go?** Replies go to both your Gmail inbox and your AwardLettr Messages tab, so you never miss a response.
**Can I disconnect later?** Yes. Go to Settings → Integrations and click "Disconnect" on the Email Connection card. Your Gmail account is not affected.