Contact Support

You searched the help docs, you tried the obvious fix, and you are still stuck. Now you want to talk to someone who can actually look at your account and tell you what is going on. That is what this article is about.

Support runs on three channels and they are good at different things. In-app chat (backed by the Fin AI assistant) is the fastest for anything covered by the docs and will hand off to a human if it cannot answer. Email support@awardlettr.com is right for anything that needs us to look at your account, requires screenshots, or is too involved for chat. The community forum at community.awardlettr.com is the place for 'how do other appraisers handle X' style questions and feature discussions where you actually want input from your peers, not just from us.

The biggest single thing you can do to get unblocked faster is include the right context in your first message. The five-item checklist below is the difference between solving your issue on the first reply versus three back-and-forths to gather basics. We are happy to help either way, but you will be back to work sooner with the full picture up front.

If you are stuck and the docs did not unstick you, here is how to get a human (or a very capable AI) involved.

Where to ask

What to include in your message

1. Appraisal ID (or claim number) if the issue is on a specific case.
2. Timestamp of when the issue happened (your time zone is fine).
3. A screenshot showing the error or unexpected behavior, with the full browser window visible.
4. What you expected to happen vs what actually happened.
5. Any error message text — copy/paste the exact wording.

That five-item checklist is the difference between us solving your issue in the first reply vs three back-and-forths to gather context. We are happy either way, but you will get unblocked faster with the full picture.