10 · Stay safe, get unstuck
Security & Troubleshooting
MFA and backup codes, data export, OAuth security, your AwardLettr subscription, and how to recover when something goes wrong.
9 articles in this section
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Email Isn't Sending: Diagnostic Walkthrough
Step through the most common reasons an email failed to send from AwardLettr and how to fix each one.
Cloud Sync Is Stuck
Diagnose Google Drive, Dropbox, and OneDrive sync issues. Covers stuck jobs, terminal failures, and orphaned files.
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Multi-Factor Authentication (MFA)
Protect your account with TOTP-based two-factor authentication.
Exporting Your Account Data
Request and download a full export of all your AwardLettr data.
Subscription & Billing Management
Understand your AwardLettr subscription plan, manage billing, and learn what features require an active subscription.
'Failed to Fetch' and Other Mystery Errors
What 'Failed to fetch', 'Network error', and other vague messages actually mean, and what to do about them.
Common Error Messages, Decoded
A reference table for the error messages you will actually see in AwardLettr and exactly what to do about each one.
MFA Issues: Locked Out, Lost Codes, New Phone
Multi-factor authentication setup, lost device recovery, backup codes, and what to do when you get a new phone.
Contact Support
How to reach AwardLettr support, what info to include, and which channel is right for which problem.